Privacy Policy 

We value your privacy greatly. We aim to make your Internet experience as pleasurable and gratifying as possible, and we want you to have total confidence in using the internet’s huge variety of information, tools, and possibilities.IntroductionVisitors and Subscribers who visit the various areas of our Services and the network of web sites available via our Service provide information to our firm in a variety of ways.This Privacy Policy was established to reflect our unwavering commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet Services (the “Services”) – both those who access some of our Services but do not have accounts (“Visitors”) and those who may purchase Products and/or pay a monthly service fee to subscribe to the Service (“Subscribers”) – what we do with the information we collect, and the choices Visitors and Subscribers have regarding the collection and use of such information. We ask that you carefully read our Privacy Statement.Although we take adequate precautions to prevent unauthorized disclosures of information, we cannot guarantee that personally identifiable information collected by us will never be released in a way inconsistent with this Privacy Policy.RegistrationWhen signing up for our Products or Services, subscribers may be requested to supply personal information such as their name, address, phone number, billing information (such as a credit card number), and the kind of personal computer used to access the Services. Personal information received from Subscribers during the registration process is used to maintain each Subscriber’s account (for example, invoicing). This information may be shared with third parties in the manner specified below or in exceptional situations.However, if our company and a partner jointly promote our Services, we may provide the partner with certain personal information, such as the name, address, and username of people who subscribed to the Services as a result of the joint promotion, in order for the partner to offer you other products and services.In this case, the partner may not use personal information for any other reason. We may also create non-identifying and aggregate profiles using personal information provided by Subscribers during registration (such as the total number of Subscribers but not their names). We may use this aggregated and non-identifying information to sell advertising that appear on the Services, as discussed further below.In addition, with transactions, we provide our members’ contact information to our business partners, who may then contact the member by phone following the purchase. The business partner firm collects the sales money. We may also provide contact information to other businesses for mail offerings we feel may be of interest to our Subscribers, with or without remuneration from such firms. We may sometimes send an advertising for a third-party product, in which case we receive the sales revenues and transfer the purchaser’s information to that third party.Our Business Partners and SponsorsVisitors and Subscribers may be provided some items and services in collaboration with an affiliate, independent contractor seller, or non-affiliated partner. To deliver some of these goods and services to Visitors and Members, the partner may need to collect and store personal information.Online PurchasingSome websites allow you to buy items and services or sign up for materials such as a newsletter, catalog, or new product and service updates. You may be requested to enter contact information such as your name, address, email address, phone number, and credit/debit card information in many circumstances.If you place an order for someone else, such as an online gift order mailed straight to a recipient, you may be required to supply recipient information such as the recipient’s name, address, and phone number. Our organization has no control over the use of any personal information you submit while making such an order by third parties. Please use caution while doing so.We utilize the personal information you submit to complete your order if you buy services or goods directly from our firm. We do share this information with third-party vendors with whom we do business.Advertisements on the internetOur company’s web adverts may be shown. In some circumstances, we share information about our Visitors and Subscribers gathered during the registration process, as well as online surveys and promotions, with these marketers.In certain cases, we also utilize your information to send targeted ads or joint ventures. For example, an advertiser or joint venture firm notifies us about the audience they want to attract and then offers us with a customized advertising. We may then show or deliver the advertising to the targeted audience based on the information we have gathered. Personal information about our Visitors or Subscribers is shared with these advertising or joint venture firms.Email Inquiry ResponsesWhen Visitors or Subscribers make email queries to our firm, we utilize the return email address to respond to the email request.Customer Feedback FormsWe may conduct corporate and individual consumer surveys on a regular basis. We encourage our customers to take part in these surveys because they provide us with valuable information that allows us to enhance the sorts of goods and services we provide as well as how we deliver them to you.We may combine (or aggregate) the information we receive from individuals who respond to our Customer Surveys with the responses of other customers to create a broader, generic response to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). The aggregated information is then used to enhance the quality of our services to you and to create new services and products. This non-personally identifiable information in aggregate may be shared with other parties.PromotionsPolls, competitions, sweepstakes, draws, games, material, or other promotions sponsored or co-branded by third parties may be made available by our firm. Simply making a purchase from us or giving us with personally identifiable information for any other reason or purpose may entitle you to enter a sweepstakes, contest, or other promotion. Third parties may access personally identifiable information that visitors voluntarily contribute to our organization as a result of these third-party interactions. We have no control over how third parties utilize this information.Additionally, whether you buy items, join competitions, vote in polls or otherwise voice an opinion, subscribe to one of our Services such as our online newsletters, or engage in one of our online forums or communities, personally identifiable information may be gathered. These pages may gather personally identifiable information such as your name, address, e-mail address, telephone number, fax number, payment card information, and information about your interests in and usage of different goods, programs, and services. Our sponsors or third-party vendors may send you information about our company’s services, products, or activities.Special SituationsIt is our policy to use or disclose personal information about Visitors or Subscribers in the manner mentioned below without further notice or the ability to opt out or otherwise restrict such unrelated uses.Also, we may disclose personal information about Visitors or Subscribers, or information about your use of the Services or web sites accessible through our Services, for any reason, including credit agencies, collection agencies, merchant database agencies, law enforcement, or to comply with laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or government mandates.Browser Specific InformationBy reading this information from the user’s browser (information provided by every user’s browser), TheSonus Complete, Inc. web servers may automatically collect information about a site user’s IP address, browser type, and the URL that you just came from (whether this URL is on the website or not) and which URL you next go to (whether this URL is on the website or not). This information is stored in a database and is aggregated and anonymously utilized in our internal monitoring of traffic trends on our website. Most websites automatically record this information. Sonus Complete, Inc. may also employ a third party to gather information, such as by using web beacons.California Residents: Notice of Compliance: Your California Privacy Rights Under the California Online Privacy Protection Act and the California Business and Professions CodeThis privacy policy identifies the types of personally identifiable information that our company collects via our web site or online service, about individual consumers who use or visit our commercial web site or online service, and the types of third-party persons or entities with whom our company may share that personally identifiable information.Our organization does not have a procedure in place for an individual consumer who uses or visits our commercial web site or online service to review and seek changes to any personally identifiable information acquired via our web site or online service.See the “Revisions to this Policy” section below for an explanation of the method by which our business informs consumers who use or visit our commercial web site or online service of major changes to our company’s privacy policy for this web site or online service.This privacy policy’s effective date is stated at the bottom of this privacy policy under the title “Last updated.”The following definitions apply for the purposes of this policy and California compliance:In addition to the information set out in other parts of this document, depending on the visitor’s behavior on our commercial web site or online service, the following “personally identifiable information” may be collected.The phrase “personally identifiable information” refers to individually identifiable information about an individual consumer that our organization collects online from an individual and stores in an accessible manner, and may include any of the following:A first and last name is required.A residential or other physical address, containing street name and city or town name.An email address is required.A contact number.A SSN is a social security number.Any additional identification that allows a certain person to be contacted physically or online.Information about a user that a website or online service gathers online from the user and stores in personally identifiable form, in conjunction with an identifier stated in this privacy statement.California residents have the right to receive, once a year, information about third parties with whom we shared information about you or your family for marketing purposes during the previous calendar year, as well as a description of the categories of personal information shared, under California Law SB 27. To submit such a request, please send an email to contact@sonuscomplete.com with the subject “California Privacy Request” and your name, address, and email address, as well as the domain name of the website you are enquiring about. We will react to your request within thirty days of receiving it.”Cookies” and How They Are Used in Our CompanyWhen you visit certain websites, a “cookie” is a little data file that is stored on your hard disk. Cookies may be used by our firm to collect, store, and occasionally track information for the objectives described above, as well as for statistical purposes to enhance the goods and services we provide and to manage our telecommunications networks.Most web browsers accept cookies automatically, however you can typically modify your browser settings to show a warning before accepting a cookie or to reject all cookies. However, if you prevent cookie reception from our website, you may be unable to utilize some elements of the site. To understand how to erase and regulate cookies using the mail browser types, go to www.aboutcookies.org.Advertisers and partners may use their own cookies as well. We have no control over how these cookies are used and therefore disclaim responsibility for any information gathered via them.To promote online, our organization may employ Remarketing using Google Analytics, Adroll, and Facebook.Third-party providers, such as Google, may display our adverts on websites around the Internet.We utilize first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and deliver adverts based on someone’s previous visits to our website.We may also utilize data from Google’s Interest-based advertising or third-party audience data (such as age, gender, and interests) in conjunction with Google Analytics to generate educational and marketing material tailored to our visitors’ demographics and interests.You may disable Google Analytics for Display Advertising and adjust Google Display Network advertising by visiting https://www.google.com/settings/ads. Google Analytics opt-out browser add-on is also available at https://tools.google.com/dlpage/gaoptout/.Commitment of Our Company to Children’s PrivacyWe place a high value on protecting children’s privacy. Our policy is to follow the Children’s Online Privacy Protection Act of 1998 as well as any other relevant laws. As a result, our website is only available to those over the age of eighteen.IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT AND IS NOT MONITORED AS DOING SO.Public MeetingsPlease keep in mind that any information you submit in our Subscriber Directory or other publicly accessible places of our websites or the internet becomes public information. When selecting to share personal information in these public spaces, you should proceed with care.Our Company’s Data Security CommitmentWe have security procedures in place to safeguard the loss, misuse, and modification of information under our control in the services and websites we sponsor. While we make every effort to maintain the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from getting this information unlawfully.In the Event of a Bankruptcy or SaleThe Sonus Complete, Inc.’s ownership structure may alter in the future. If that happens, we want our site to be able to keep in touch with you. Your information may be shared with the person or entity that owns or controls this site in the event of a sale, merger, public offering, bankruptcy, or other change in control of The Sonus Complete, Inc. Opting out of receiving information from third parties will not impact our right to transfer your information to a new owner, but your choices about the use of your information will be honored.Where to Direct Concerns Regarding Our Privacy PolicyIf you have any concerns concerning this Privacy Statement or the practices stated in it, please contact us using the information given on this website.Information Types CollectedThe examples below show the types of information we gather from you and how we utilize that information.ContextData FormatsThe primary reason for data collection and useAccount EstablishmentWhen you make an account, we gather your name and contact information. We also gather information on the activities you do while signed into your account.We use this information to offer our users with account-related functionality. Accounts are useful for quick checkout as well as saving your preferences and transaction history.Client SpecificsWe gather the names and contact information of our clients, affiliates, and their workers that we may deal with.We are interested in contacting our customers and interacting with them about routine business matters such as projects, services, and invoicing.First-party tracking and cookiesCookies and clear GIFs are used. “Cookies” are little bits of information that a website transmits to the hard disk of a computer while the website is being browsed. For further details, please see our Cookie Section.We use this information to guarantee that our website runs well.Third-Party Tracking and CookiesWe engage in behavior-based advertising, which means that a third party utilizes technology (e.g., a cookie) to gather information about your use of our website in order to present advertisements about goods and services suited to your interests on our website or other websites. For further details, please see our Cookie Section.We rely on permission to use third-party cookies as required by law.Information on DemographicsPersonal information such as your age, location, and gender may be collected.We use this information to ensure that we are in compliance with all relevant laws.Interconnection of EmailsWhen you open an email from us, we utilize certain techniques to collect data about when you open it, click on any links or advertising it includes, and make purchases.We use this information to learn how you respond to our conversations with you.EmploymentWe gather information essential to complete your application or maintain you as an employee if you apply for a job ad or become an employee. This may contain your Social Security number, among other information. It is necessary to provide this information in order to get hired.We utilize current employee information to meet our payment and benefit requirements. We are also compelled by law in certain circumstances to gather information on our workers. This information is also used to ensure effective staffing and workforce operations.Feedback/SupportIf you offer us feedback or contact us for help, we will gather your name and e-mail address, as well as any other information you provide us, so that we can respond.We use this information to receive and respond to your comments or concerns.Email ListWe gather your email address or postal address when you join up for one of our mailing lists.We share information about our goods and services with those who agree to receive it. We also use this information to communicate about our goods and services.Mobile PhonesWhen you visit our website or one of our businesses, we gather information from your mobile device, such as unique identifying information broadcast from your device.This information is used to identify unique visitors and to better understand how consumers interact with us on mobile devices.Order SubmissionWhen you make a purchase, we gather your name, billing address, shipping address, e-mail address, phone number, and credit card information.We use your information to carry out our contractual obligation to supply you with goods or services.Partner MarketingWe gather information provided by you as part of a co-branded campaign with another firm.This information is used to carry out our campaigns.SurveysWhen you take part in a survey, we gather the information you give in the survey. If the survey is administered by a third-party service provider, your information will be collected, used, and disclosed in accordance with the third-party’s privacy policies.We use this information to better understand your perspectives and to gather data relevant to our company.Contests or sweepstakesWhen you enter a sweepstakes or contest, we gather information about you, including your contact information so that we may tell you if you are chosen.This information is used to run the sweepstakes. We are also compelled by law in certain cases to gather information on people who join our sweepstakes.Interactions on the WebsiteWe use technologies to track how you use our website. This might include the links you click on or the information you provide into our online forms. This may also contain device or browser information.We use this information to better understand how you interact with our website, as well as to understand your preferences and interests in order to choose services that you may find most valuable. We have a genuine stake in identifying and combating fraud as well.Website LogsFor visitors, we gather information such as your browser type, operating system, Internet Protocol (IP) address (a number that is automatically given to a computer when it connects to the Internet), domain name, click-activity, referring website, and/or a date/time stamp.We use this information to monitor our networks and website traffic. It assists us in determining which of our goods or services is the most popular, among other things.Policy ModificationsOur firm retains the right, at any time and in any way, to alter, amend, or change this policy, our Terms of Use and Service, and any other policies and agreements by updating this posting. Your use of this site after the implementation of such modifications indicates your acknowledgment and acceptance of the changes. Please review this privacy statement before each usage for any changes.Last modified: December 5, 2022